# Xglide Sales Terms

**Terms version:** 2026-08-14

**Effective date:** August 14, 2026

**Seller:** Fernando Balladares Jr., an individual located in Houston, Texas,
USA ("Seller")

**Document status:** Complete pre-release draft prepared for review by
qualified legal counsel before public sale.

These Sales Terms apply to purchases of the standard Xglide personal license
from an official Xglide purchase page. The checkout page and purchase receipt
identify the final price, taxes, payment provider, customer, and license
quantity for each order.

## 1. Recommended launch offer

- **Price:** US $19.00 as a one-time payment, plus applicable taxes. An official
  checkout may show a lower promotional price.
- **License:** One named individual may install Xglide on up to three computers
  that individual owns or controls.
- **Permitted use:** Personal use and the named individual's own professional
  work. Shared, team, classroom, managed-service, and organization-wide use
  require separate licenses or written terms.
- **Term:** Perpetual use of the version purchased, subject to the EULA.
- **Delivery:** Electronic download only.
- **Supported systems at launch:** 64-bit Windows 11 and macOS 13 Ventura or
  later, subject to documented limitations and future operating-system changes.

## 2. Payment and taxes

Payment is due at purchase in the currency displayed at checkout. A third-party
payment provider may process the transaction under its own terms and privacy
notice. The customer is responsible for applicable taxes except taxes imposed
on Seller's net income. Seller or the payment provider may calculate, collect,
and remit transaction taxes where required.

Seller may cancel and refund an order affected by an obvious pricing or product
description error, suspected fraud, sanctions restriction, or inability to
deliver the Software.

## 3. Thirty-day refund policy

A customer may request a refund for any reason within **30 calendar days after
the original purchase date**. The request must be submitted through the
official support contact shown on the purchase page or receipt and include
enough order information to locate the purchase.

Approved refunds are returned to the original payment method. Access to the
refunded license ends when the refund is issued, and the customer must stop
using and delete the Software. A customer is not entitled to repeated refunds
for substantially the same product or to a refund obtained through fraud or
abuse. These terms do not limit a non-waivable refund or cancellation right
provided by applicable law.

## 4. Updates

The purchase includes the version delivered and maintenance updates Seller
chooses to release for the same major version. Seller may charge separately for
a future major version. No subscription, automatic renewal, or recurring fee is
included in the standard launch offer.

## 5. Support

The standard license includes best-effort email support for installation,
pairing, licensing, and reproducible product defects in the current supported
version. Support requests must use the official support contact shown on the
purchase page or receipt.

The service target is an initial response within five business days, excluding
United States federal holidays. This is a target, not a guaranteed service
level. Support does not include operating-system administration, network
administration, hardware repair, custom development, recovery of user data, or
support for modified or unsupported builds.

## 6. License agreement and privacy

Use of Xglide requires affirmative acceptance of the [Xglide End User License
Agreement](EULA.md). Data practices are described in the [Xglide Privacy
Notice](PRIVACY.md). Third-party components retain their separate licenses.

## 7. Governing terms and contact

These Sales Terms are governed by Texas law, subject to mandatory consumer law.
The forum and dispute provisions in the EULA apply. If a checkout or payment
provider supplies mandatory transaction terms, those terms control only the
payment-processing portion of the order.

Xglide is sold by **Fernando Balladares Jr., Houston, Texas, USA**. Customer,
refund, privacy, and legal communications may be submitted through the official
Xglide support contact shown on the purchase page or purchase receipt.
